IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Multifactor authentication (MFA) required for all services when logging in from outside Aalto, starting 28 April 2026
The MFA policy for Aalto Login (idp.aalto.fi) will be aligned with the policy used by other Aalto services. From 28 April 2026 onwards, multifactor authentication (MFA) will be required for all services when logging in from outside Aalto via Aalto Login.
What is changing?
When logging in on Â鶹´«Ã½ or via a remote connection (VPN), everything will work as before, and MFA will generally not be requested.
This practice will align with most widely used services, such as MyCourses, Sisu, and the Aalto Service Platform (Salesforce). Many older services have previously remained outside the current MFA policy.
Aalto Login is a single sign-on system, and you need to complete MFA with it only once per day. Most users already access at least one service that requires MFA during the day, so their experience will not change.
Which services and users will be affected?
Logging in to email, Microsoft 365, Aalto VPN (virtual private network) and Virtual Desktop Infrastructure (VDI) will not change.
The change will not affect passkey users either. Read more about passkeys in Aalto Login.
Questions?
If you have any questions, please contact IT Service Desk (servicedesk@aalto.fi).
Multifactor Authentication (MFA, 2FA, Authenticator)
Why we use MFA at Aalto and instructions for starting to use MFA.
Read more news
Enhance your skills for free with FITech’s summer courses
In summer 2026, FITech's course offering includes plenty of courses related to sustainability, cybersecurity, and future technologies. The application period for summer courses starts on 14 April.
The theme month promotes sustainable mobility
In May, there will be a variety of events and campaigns in Otaniemi to remind people about making sustainable choices in mobility.
Kira Vesikko advocates for neurodivergent-friendly meetings
In the 100 words series, the Communications Specialist at the School of Electrical Engineering shares how they have promoted equality, diversity and inclusion at Aalto