IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Access to Aalto University services blocked from anonymous proxies and Tor network on 29 April 2025
Aalto University’s cyber security resilience is constantly developed. As part of this development work, from 29 April 2025 onwards, access to Aalto University services is not possible from anony-mous proxies, botnets or Tor networks.
What do I need to do?
If you’re using a third-party virtual private network (VPN) solution your access to Aalto services may be blocked. This is due to VPN providers’ IP addresses being commonly classified as anonymous proxies, which they technically are.
When working outside of Aalto University networks, it is recommended to use Aalto VPN service, to connect to Aalto University services. Using Aalto VPN helps secure communications and gain the best possible access to Aalto University services when working outside Aalto networks.
Instructions on establishing a remote connection (VPN) to an Aalto network
Read more news
MyCourses maintenance break Mon 15 June, 2026 at 9.00-17.00
MyCourses maintenance break on 15 June 2026 starting at 9.00. During this break, the service is not in use.Open call for ELEC & SCI students: Study/research visit to India with a TFK-project
Aalto ELEC is part of the TFK-project: ICT4AID - Information, Communication and Data Processing Technologies for Response Management in Case of Natural Disasters. The project can offer 2 students (PhD/MSc) a chance to visit one of the Indian partner universities.